Privacy Policy

Introduction

Holiday Garden Hotel & Resort values your privacy and is dedicated to safeguarding the privacy, confidentiality, and security of the personal information you provide to us or that we gather about you when you visit our website at www.holidaygardenhotel.com, or engage with our other online products and services ("Site"), when you reach out to guest services, or when you interact with us in any other way. We recognize our obligation to protect your personal information, ensure its security, and comply with relevant privacy and data protection legislation. For the intent of this Privacy Policy, “personal data” is defined as it is by applicable privacy or data protection laws.

This Privacy Policy outlines our practices regarding personal data and the options available to you concerning how your personal data is utilized. When making a reservation or engaging with us through our Site or other means, you will be asked to agree to the terms of this Privacy Policy, where required by applicable law. Based on the stipulations of applicable law, your continued engagement with the Site implies your acceptance or recognition of this Privacy Policy's terms.

The Data We Collect

We gather personal data, including sensitive personal data where applicable, that you directly provide to us. This encompasses:

• Your complete name, gender, date of birth, and contact details (such as country of residence, physical address, email address, and phone number), along with passport and visa information.
• Details of your stay, including the hotels you have visited, dates of arrival and departure, purchased goods and services, special requests, your service preferences, and records of telephone numbers dialed and emails, faxes, telephone, and other messages received.
• Your credit card, mobile payment, and other payment information.
• Your opinions, feedback, and interactions with us regarding our hotels, programmes, and services, including your reviews.
• Data collected via closed-circuit television (CCTV) systems and other security measures.
• Any additional personal data you decide to share with us (for example, health information, social media details).

Purpose of Data Collection

Holiday Garden Hotel collects data in compliance with legal requirements. The purposes of data collection include submitting data to authorities upon request, future marketing initiatives, handling emergencies, and conducting statistical analyses. In accordance with the Hotel Act, B.E. 2547 (Sections 35, 36, and 37), the types of data we are mandated to collect include but are not limited to the individual's name, surname, date of birth, address, ID number, passport number, vaccination status, and proof of vaccination certificates.

Retention of Data

Personal data is retained by Holiday Garden Hotel for the time necessary to fulfill the purposes outlined above. The retention period will not surpass one (1) year from the date of the user's last interaction that necessitated the processing of their personal data.

Data Usage, Storage, and Processing

The collected data is utilized for submitting to authorities when required, for future marketing purposes, emergency situations, and statistical analysis. Initially, data is stored on our secure servers for one week. Subsequently, it is transferred to our personal computers, which have restricted access, to further ensure privacy and security. As mandated by Section 35 of the Hotel Act, B.E. 2547, we are obligated to retain guest data for a minimum of one year. Consequently, guest data is stored for a year and is automatically deleted after this period.a.

Data Sharing and Disclosure

We do not share your personal data with third parties except as necessary to fulfill our business obligations, comply with legal requirements, or provide you with services. Any third-party service providers we use are carefully selected and obligated to protect your data.

User Rights

You have the right to access, correct, and in certain circumstances, delete or restrict processing of your personal data. However, it's important to note that Holiday Garden Hotel is subject to certain legal obligations, such as the Hotel Act, B.E. 2547, which requires us to retain guest information for a minimum of one year. As such, while we support your rights to privacy and data control, our ability to delete or amend your data may be limited during this mandatory retention period. After this period, we will accommodate your requests to the extent permitted by applicable law. For any requests or inquiries regarding your personal data, please contact us using the contact information provided below.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review the Privacy Policy regularly for any changes.

At Holiday Garden Hotel & Resort, we use cookies and similar tracking technologies to enhance your browsing experience, analyze our website traffic, and for marketing purposes. By using our website (www.holidaygardenhotel.com), you consent to the use of cookies and similar technologies in accordance with this policy.

What are Cookies?

Cookies are small text files stored on your device (computer, tablet, mobile) by your web browser at the request of the websites you visit. They allow websites to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How We Use Cookies:

• Essential Cookies: These are necessary for the website to function properly. They enable you to navigate around our site and use its features.
• Analytics Cookies: We use Google Analytics to understand how our website is accessed and used by visitors. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Advertising Cookies: We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to deliver ads that are more relevant to you and your interests. These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

Your Choices Regarding Cookies

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted. The means by which you can refuse cookies through your web browser controls vary from browser-to-browser, so you should visit your browser's help menu for more information.

More Information on Cookies

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.